05/09 Trisha K
HR at RailRecipe

Views:102 Applications:7 Rec. Actions:Recruiter Actions:0

Rail Recipe - Customer Service Representative (1-2 yrs)

Bihar/Patna Job Code: 89794

Customer Service Representative- Female

Serves customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, orders, errors, account questions, billing, cancellations and other queries; and resolves product and service problems. Customer service jobs may have a variety of shifts and incorporate numerous methods including a call center environment.

Essential duties and responsibilities :

- Greet customers in a warm and friendly manner

- Answer customer inquiries regarding products and service questions;

- Suggest information about other services and options available.

- May be required to read from a script

- Maintain customer records by updating information in MS Office.

- Inform customers of sales promotions and services, processes payments for orders, refunds or exchanges

- Maintain a healthy conversation tempo for in-bound calls.

- Resolve service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Prepare call reports by collecting and analyzing customer needs to ensure overall customer satisfaction

Qualification requirements :

- Graduate with Good communication abilities.

- Fluent in English and a team player.

- Ability to serve a constant stream of customers at all times of day and evening

- Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation

- Ability to deal with people in an uplifting manner

- Ability to solve customer problems

- Ability to be a quick thinker, research and troubleshoot

- Ability to meet required goals and quotas

- Basic computer skills

Additionally, if working in a call center environment:

- Receive incoming calls and make outbound calls

- Record all calls in detail in Excel.

- Maintain company standards during recorded calls in order to ensure high quality service.

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