A Client Service role should manage the digital campaign delivery process by communicating a clear brief to the respective teams from the Client, resolving any issues arising during delivery, keeping track of the delivery schedule and ensuring Client satisfaction through timely delivery and error free work.

Functional Responsibilities:

 Client interaction :

 Ensure customer satisfaction through the following :

- Create effective proposal/estimates by accurate analysis of client requirements

- Through the delivery of the committed output

- Keep the client updated at all times and managing client relationships through the delivery process

- Educate the client on the workflow and processes

- Check to ensure that even the smallest client requirement is met

Revenue :

- Meet revenue and collection targets

- Ensure timely billing and collections

- Ensure job/ project profitability with optimum efficiency

Business Development :

- Plan, prioritise and analyse ongoing business

- Go on client calls, provide solutions and identify new business opportunities

- Create proposals, presentations & wireframes

 Delivery :

- Manage and implement the digital campaign

- Ensure that brief is communicated and understood clearly by all requisite internal parties

- Implement effective internal processes for servicing client

Team management: Manage delivery through effective management of work flow, resource requirement and quality of output

- Ensure timely & error-free delivery of all projects by close supervision of the account management as well as delivery teams

- Ensure client satisfaction on jobs/projects by timely and error-free delivery

- Ensure the project is running to schedule and on budget as per the quality standards agreed

- Process control - Clarity on the business process and adherence to Rage policies

- Adhere to schedule

Organisational Responsibilities : 

- Ensure inter-departmental collaboration and support

Competence:

Education:

- Any graduate with experience in client servicing.

- Qualification in Vis Comm./Mass Comm is desirable

Work Experience:

- Minimum of 2 years in the digital industry

Knowledge:

- MS Excel, MS Word, PowerPoint, Wireframing tools

- Business domain of client

Skills:

- Communication Skills

- Coordination Skills

- Project Management Skills

- Problem Solving

- Interpersonal Skills

- Organising Skills

Please email your updated resume

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