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23/11 Dixit Verma
HR at Swmabhan Commerce Private Limited

Views:51 Applications:21 Rec. Actions:Recruiter Actions:9

Rage Coffee - Customer Success/Support Role (1-5 yrs)

Delhi Job Code: 186602

Responsibilities :

- Answer support phone calls, chat messages, and email tickets.

- Assisting in order processing and changes as and when needed.

- Should be able to handle multiple tasks.

- Make sure each customer is happy before and after their purchase.

- Guide consumers to make the right choices.

- Regularly identify areas of improvement in customer education based on communication with customers and participate in writing excellent help documentation.

- Work with operations team to report customer feedback and help regularly update the on-ground processes and product quality.

Requirements :

- Experience in a customer support role preferred from a captive unit.

- Fluent in English (Verbal & Written).

- Must have customer calling (Outbound / Inbound) experience.

- Good knowledge on Excel, should be able to work on different files.

- 1 to 4 years of experience.

- Preference female candidate.

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