Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
23/11 Dixit Verma
HR at Swmabhan Commerce Private Limited

Views:69 Applications:26 Rec. Actions:Recruiter Actions:9

Rage Coffee - Customer Success/Support Role (1-5 yrs)

Delhi Job Code: 186602

Responsibilities :

- Answer support phone calls, chat messages, and email tickets.

- Assisting in order processing and changes as and when needed.

- Should be able to handle multiple tasks.

- Make sure each customer is happy before and after their purchase.

- Guide consumers to make the right choices.

- Regularly identify areas of improvement in customer education based on communication with customers and participate in writing excellent help documentation.

- Work with operations team to report customer feedback and help regularly update the on-ground processes and product quality.

Requirements :

- Experience in a customer support role preferred from a captive unit.

- Fluent in English (Verbal & Written).

- Must have customer calling (Outbound / Inbound) experience.

- Good knowledge on Excel, should be able to work on different files.

- 1 to 4 years of experience.

- Preference female candidate.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.