HR Manager at Swmabhan Commerce Private Limited
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Rage Coffee - Customer Service Specialist (1-8 yrs)
RESPONSIBILITIES :
- You'll answer support phone calls, chat messages, and email tickets.
- You'll build processes to streamline and automate customer support as much as possible
- You'll lead your team of customer success managers
- You- ll make sure each and every customer is happy before and after their purchase
- You'll guide consumers to make right choices
- You- ll regularly identify areas of improvement in customer education based on communication with customers, and participate in writing excellent help documentation.
- You- ll work with operations team to report customer feedback and help regularly update the on-ground processes and product quality
REQUIREMENTS :
- Exceptional communicator. You find innovative ways to explain complex concepts in an elegant way.
- Customer-obsessed. You only hang your hat up when customers get what they came for, and you- ll run through brick walls to make that happen.
- Growth mindset. You see challenging situations as growth opportunities, not barriers.
- Proactive. You see challenges before they exist, and plan accordingly.
- Structure-oriented. You find satisfaction in improving processes, and don- t stop because something is - good enough-
- Experience in customer support role is MUST
- Fluent in English
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
