Manager - HR & Admin at Qutone Ceramic Pvt Ltd
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Qutone Ceramic - Manager - Client Relationship (5-10 yrs)
HIRING FOR CRM - Exports( Tiles ) -POSITION - 2 NO.
COMPANY PROFILE :
Qutone is one of the fastest Tiles manufacturing companies in the world. We are one of the leading manufacturers of High Definition Ceramic Wall Tiles & Digital Glazed Vitrified Tiles. QUTONE tiles are manufactured at our State-of-Art (4 plant) backed up with the latest machinery from System Group, Italy SACMI, Italy, and are subsequently printed through the World's best colour printer in Germany/Italy using the best glaze available internationally. Please find our company profile video.
https://www.qutoneceramic.com/
Designation : CRM- ( Exports Tiles )
Job location : Gurgaon sector -44 , nearby HUDA metro station .
Job description
- We are looking for a customer relationship manager ((Females Preferred) ) preferably with knowledgeof tiles industry to be responsible for engaging with key international customers by building and preserving trusting relationships.
- The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with exsisting clients.
- Ultimately, an outstanding customer relationship manager will work closely with the sales, design and execution team to ensure that all staff preserves relationships with clients.
- Females with minimum 5 years of experience as CRM preferably with knowledge ofTiles industry are preferred .
Roles & Responsibilities :
- As a Customer Relationship Manager, You Will Be Responsible For Maintaining a Long-Term Relationship With The Customer. You Will Also Be Responsible For Knowing The Customer's Needs And Demands
- As a CRM, Need To Coordinate With Our Design Team & Operations Team According to Client Requirements On Daily Basis
- Handling Customer Escalations With Effective Communication Skills and problem solving skills.
- Identifying Customer Demands And Requirements and accurately documenting and sending to respective departments.
- Maintaining Good Relationship with Customers via constant communication and follow-ups.
- Collecting Feedback from Individual Client Would Be Appreciated after We Deliver the Project to them and suggesting improvements.
Required Experience, Skills and Qualifications :
Education Qualification : Any Degree
- Preferably from tiles industry
- Experience: Minimum 5 years of experience as a CRM.
- Languages: Fluency in English is MUST .
- Excellent interpersonal and communication skills.
- Experience: Working With MS Office Must
- Time Management & Organizing Skills
- Female candidates are preferred.
- Should be a self starter and able to work with minimal supervision.