Technical lead at Quotel
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Quotel - Customer Support/Customer Engagement Representative (1-3 yrs)
Core Objective : Handle customer queries | First response team.
To answer calls professionally and provide information about products and services, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
