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14/02 Nidhi Bopanna
HR Manager at Quintype Technologies India Pvt Ltd

Views:67 Applications:14 Rec. Actions:Recruiter Actions:9

Quintype Technologies - Executive - Customer Support (1-3 yrs)

Bangalore Job Code: 110704

- Good communication, willing to work in night shift, good in email and chat support, purely into voice process and call centre background, good in email /business communication skills, Technically experienced CRM tools, JIRA, Trello, Github, exp with software product or SAAS.

- Customer Support Agents will be the first point of contact for trouble shooting and escalation of technical issues.

- Great support agents are genuinely excited to help customers. They are patient, empathetic and excellent with communication.

- Support Agents need to have an ear for feedback and an eye to observe patterns.

- Along with good communication skills, an agent must have an analytical bent of mind; problem-solving should be second nature.

- Being the face of the company, the support agent is expected to adhere to high service standards and advocate for the client when necessary.

- From a technical standpoint, experience with CRM tools such as Zendesk/Freshdesk is a plus. Familiarity with JIRA, Trello, and GitHub is a bonus.

- We are looking for candidates who have experience with Email and Chat support (only email support is also fine).

- I would avoid candidates with a pure voice process/call centre background.

Requirements in a nutshell:

- Proven customer support experience or experience as a client service representative for a Software Product or SAAS (software as a service).

- Strong email/business communication skills.

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

- Available to work different shifts (most likely a night shift)

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