HR Manager at Quintype Technologies India Pvt Ltd
Views:67 Applications:14 Rec. Actions:Recruiter Actions:9
Quintype Technologies - Executive - Customer Support (1-3 yrs)
- Good communication, willing to work in night shift, good in email and chat support, purely into voice process and call centre background, good in email /business communication skills, Technically experienced CRM tools, JIRA, Trello, Github, exp with software product or SAAS.
- Customer Support Agents will be the first point of contact for trouble shooting and escalation of technical issues.
- Great support agents are genuinely excited to help customers. They are patient, empathetic and excellent with communication.
- Support Agents need to have an ear for feedback and an eye to observe patterns.
- Along with good communication skills, an agent must have an analytical bent of mind; problem-solving should be second nature.
- Being the face of the company, the support agent is expected to adhere to high service standards and advocate for the client when necessary.
- From a technical standpoint, experience with CRM tools such as Zendesk/Freshdesk is a plus. Familiarity with JIRA, Trello, and GitHub is a bonus.
- We are looking for candidates who have experience with Email and Chat support (only email support is also fine).
- I would avoid candidates with a pure voice process/call centre background.
Requirements in a nutshell:
- Proven customer support experience or experience as a client service representative for a Software Product or SAAS (software as a service).
- Strong email/business communication skills.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Available to work different shifts (most likely a night shift)