Recruiter at Quintype Technologies
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Quintype - Executive - Customer Support (2-3 yrs)
- Customer Support Agents will be the first point of contact for troubleshooting and escalation of technical issues.
- Great support agents are genuinely excited to help customers. They are patient, empathetic and excellent with communication.
- Support Agents need to have an ear for feedback and an eye to observe patterns.
- Along with good communication skills an agent must have an analytical bent of mind; problem solving should be second nature.
- Being the face of the company, the support agent is expected to adhere to high service standards and advocate for the client when necessary.
- From a technical standpoint, experience with CRM tools such as Zendesk/Freshdesk is a plus. Familiarity with JIRA, Trello and GitHub is a bonus.
- We are looking for candidates who have experience with Email and Chat support (only email support is also fine).
- Candidates with a pure voice process/call centre background may not be considered.
Requirements in a nutshell :
- 2 -3 years of Proven customer support experience or experience as a client service representative for a Software Product or SAAS (software as a service).
- Strong email/business communication skills.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Available to work different shifts (most likely a night shift)