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04/11 Rohaan Daniel Alex
Marketing Manager at Quick Shape Pvt Ltd

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Quick Shape - Telemarketer (1-2 yrs)

Bangalore Job Code: 97041

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company's clientele.

Responsibilities

- Cold call people using a given phone directory to sell products or solicit donations

- Answer incoming calls from prospective customers

- Use scripts to provide information about product's features, prices etc. and present their benefits

- Ask pertinent questions to understand the customer's requirements

- Persuade the customer to buy by demonstrating how merchandise or services meet their needs

- Record the customer's personal information accurately in a computer system

- Deal with complaints or doubts to safeguard the company's reputation

- Go the - extra mile- to meet sales quota and facilitate future sales

- Keep records of calls and sales and record useful information

Requirements

- Proven experience as telemarketer or similar sales/customer service role

- Proven track record of successfully meeting sales quotas preferably over the phone

- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Excellent communication and presentation skills

- Proficient in English

- Skilled in negotiation and dealing with complaints

- Persistent and results-oriented

- Patient and able to handle customer rejection

- High school diploma; BSc/Ba is a plus

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