Quick Ride - Executive - Customer Service (1-9 yrs)
Quick ride is the number 1 carpooling company. Commuters can share rides instead of travelling alone using Quick ride. Quick ride recently introduced its own taxi service, ensuring that both the consumer and the driver have the greatest possible ride.
- Answer calls/Emails professionally and obtain details of complaints.
- Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken. Process tickets raised by customer
- Follow up to ensure customer satisfaction
- Refer unresolved customer grievances or special requests to designated departments for further investigation