Talent Acquisition at Purplle.com
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Purplle.com - Executive - Customer Service - Walkin (0-4 yrs)
Candidate can directly walk in between 10am to 4pm on 29,30,31st August
Mentioned address: Address: 101 B, Raheja Plaza,LBS Marg, Next to Kalpataru Aura, Ghatkopar West, Mumbai, Maharashtra 400086
Designation - Customer Service Executive
JOB DESCRIPTION :
Dealing with customers :
- Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
- Appropriate sense of urgency, commitment and quality when responding to customer needs
- Ability to empathise, prioritise customer needs and respect for every customer
- Meticulous attention to detail
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers
Communication skills:
- Ability to use email, chat and phone calls as a means of communication with customers
- Ability to clearly understand and respond appropriately to the issues that customers present
- Ability to communicate clearly and concisely with external customers as well as internal colleagues and departments.
- Ability to compose grammatically correct and informative written responses to customer issues
- Ability to document customer account activities thoroughly and concisely
To be a successful Customer Service Executive, you'll need to have the following skills and attributes:
- Experience of dealing with customer queries either by phone, email or chat
- Must be a quick learner
- Strong familiarity with online shopping
- Fluent in English
- Good computer skills; strong familiarity with Microsoft Office, email, chat, and the internet
- Outstanding communication skills, both written and verbal
Preferred qualifications :
- Ideally you will have previous customer service experience
- Experience delivering service through multiple channels including phone, email and chat or service through social media would also be desirable
CTC Offered - 12000 - 20000 per month
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
