Company Overview :

- PUNO is a leading company in the Entertainment Providers industry, dedicated to providing exceptional guest experiences. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.

Candidate Qualifications :

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities.

- Ability to work well in a team.

- Prior experience in the hospitality industry or a related field is preferred

Experience : Minimum 2 years

Role and Responsibilities :

Customer Interaction : Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.

Problem Resolution : Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.

Reservations and Bookings : Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.

Welcoming Guests : Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.

Communication Skills : Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.

Service Coordination : Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.

Feedback Collection : Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.

VIP Services : Provide special attention to VIP guests, ensuring their unique needs and preferences are met.

Event Coordination : Assist in planning and executing special events, conferences, or functions hosted by the establishment.

Administration : Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities.

- The Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.

Employment Type : Full Time (Work from Office)

Job Location : Pune, Maharashtra