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03/12 Priyanka Vishwaroop
HR at Provakil

Views:372 Applications:128 Rec. Actions:Recruiter Actions:108

Provakil - Account Manager - Sales (2-8 yrs)

Mumbai Job Code: 101105

Responsibilities :

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

- You will retain corporate customers by delivering excellent customer service.

- You will identify weak accounts, address concerns of corporate customers, identify champions & ground staff within the customer organisation, align them in using our platform, and finally - strengthen our relationship with them.

- You will also work on identifying up-selling opportunities & on implementing and managing a system for individual user - accounts to maintain customer satisfaction.

Requirements :

- You need to have a superior product understanding, ability to listen, persist in difficult/dead customer conversations, identify customer issues, collaborate with the tech team in addressing key customer concerns and should have no qualms in travelling on-site to customer offices.

- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.

- Experience delivering client-focused solutions to customer needs.

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

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