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02/12 Human Resource
HR at ProProfs.com

Views:220 Applications:46 Rec. Actions:Recruiter Actions:14

ProProfs.com - Customer Support Role - Voice Process (2-5 yrs)

Noida Job Code: 100901

This is a blended profile between sales and customer support. The job will be split between providing support to existing users while generating new business from inbound leads.

Customer Support :

- Respond to customer queries and issues over call/email/chat

- Help Desk ticket management

- Build product knowledge for support & sales purposes

- Capture & share customer feedback

- Solving customer issues while working with cross-functional teams

- Work within the SLA's and strict timelines

Sales : 

- Connect with inbound leads within SLA

- Sales CRM management

- Generate opportunities by identifying needs and understanding budget

- Strong analytical and negotiation skills

- Ability to schedule and give product demos via GoToMeeting, join me etc

- Achieving monthly and quarterly targets

Competencies required :

- Good written and verbal communication skills. (voice trained preferred)

- Should be Graduates in any stream or 10+2, 10+3 with min 3-5 years exp

- Prior experience of MEO/APAC market will be preferred

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