ProProfs - Account Management /Customer Success Role (1-4 yrs)
Job Description - Account Management /Customer Success
Responsibilities -
- You will work with Enterprise Customers and Business Leaders to understand their needs and map ProProfs products to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from sales through ongoing Account Management.
- You will be responsible for customer onboarding, account management, product adoption, account growth and account success.
- Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.
- The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills.
- Deliver a proactive Customer Contact Strategy to prevent Cancellation also help product team in development and revenue growth by providing relevant product feedback on a regular basis.
- Act as an escalation point to drive resolution in a timely, proactive manner. This includes regular follow ups with the development/product team.
- The incumbent should focus on in-depth product knowledge of all the products across ProProfs.
- To act customer's advocate and maintain close and cordial relationship with the customer and help them in renewing their contracts every year.
Industry: SaaS ( Software as a Service)
Functional Area: Account Management, Onboarding - New customer, Churn Management.
Role:Onboarding / Churn Management
Keyskills:
Excellent verbal, oral and written skills, good presentation skills, gathering feedback.
Set and manage expectations appropriately.
Requirements:
- 1- 4 years of experience in Account Management/Customer Success in a SaaS company of repute
- Cross-functional experience working across teams like - Inside sales, Product Developers.
- Ability to resolve client issues
- Inclination towards e-Commerce
- Understanding of software as a service
- Organized and reliable - Able to work as a team with little direction when necessary
We operate two leading websites: ProProfs.com & Marriage.com
- ProProfs.com is a leader in online education providing tools for training & assessment
- Marriage.com is a website focused on marriage and relationships and were working to make it the world's leading relationship advice community for married couples.
- We are visited by millions of users each month for our popular tools such as its quiz maker, survey maker & training maker. The site hosts 1,000,000+ pieces of content in 90+ languages, and is a leading platform for online quizzes with the world's largest library of professional tests & quizzes.
- ProProfs products are used by many Fortune 500 companies such as Sony & Dell, along with users from leading educational institutes like Harvard & Yale.ProProfs is privately held, headquartered in Los Angeles, California.
You can read more about us at : http://www.proprofs.com /about.shtml
You can glance through our Offices at : http://www.proprofs.com/about /india-offices/
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