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08/07 Human Resource
HR at ProProfs.com

Views:523 Applications:0 Rec. Actions:Recruiter Actions:0

ProProfs - Account Management /Customer Success Role (1-4 yrs)

Noida Job Code: 81979

Job Description - Account Management /Customer Success

Responsibilities -

- You will work with Enterprise Customers and Business Leaders to understand their needs and map ProProfs products to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from sales through ongoing Account Management.

- You will be responsible for customer onboarding, account management, product adoption, account growth and account success.

- Increase Customer Satisfaction and minimize Churn, by Emails and Calls to resolve challenges they are facing with respect to our product, also sharing inputs to use the product.

- The ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skills.

- Deliver a proactive Customer Contact Strategy to prevent Cancellation also help product team in development and revenue growth by providing relevant product feedback on a regular basis.

- Act as an escalation point to drive resolution in a timely, proactive manner. This includes regular follow ups with the development/product team.

- The incumbent should focus on in-depth product knowledge of all the products across ProProfs.

- To act customer's advocate and maintain close and cordial relationship with the customer and help them in renewing their contracts every year.

Industry: SaaS ( Software as a Service)

Functional Area: Account Management, Onboarding - New customer, Churn Management.

Role:Onboarding / Churn Management

Keyskills:

Excellent verbal, oral and written skills, good presentation skills, gathering feedback.

Set and manage expectations appropriately.

Requirements:

- 1- 4 years of experience in Account Management/Customer Success in a SaaS company of repute

- Cross-functional experience working across teams like - Inside sales, Product Developers.

- Ability to resolve client issues

- Inclination towards e-Commerce

- Understanding of software as a service

- Organized and reliable - Able to work as a team with little direction when necessary


We operate two leading websites: ProProfs.com & Marriage.com


- ProProfs.com is a leader in online education providing tools for training & assessment


- Marriage.com is a website focused on marriage and relationships and were working to make it the world's leading relationship advice community for married couples.


- We are visited by millions of users each month for our popular tools such as its quiz maker, survey maker & training maker. The site hosts 1,000,000+ pieces of content in 90+ languages, and is a leading platform for online quizzes with the world's largest library of professional tests & quizzes.


- ProProfs products are used by many Fortune 500 companies such as Sony & Dell, along with users from leading educational institutes like Harvard & Yale.ProProfs is privately held, headquartered in Los Angeles, California.


You can read more about us at : http://www.proprofs.com /about.shtml


You can glance through our Offices at : http://www.proprofs.com/about /india-offices/

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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