Senior Talent Acquisition Specialist at Promobi Technologies
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ProMobi Technologies - Specialist - Customer Support (1-8 yrs)
Customer Support Specialist
Kindly Note : This position is for night shifts. (7 pm to 4 am). Evening Snacks and dinner will be provided. No transport is available.
Job Description :
- We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer issues and concerns.
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world-class service to our customers.
Key Responsibilities :
The individual role that you'll play in our team :
- Deal directly with customers.
- Respond promptly to customer inquiries
- Handle and resolve customer queries and complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information about the products
- Process orders, forms, applications and requests
- Organize workflow to meet customer timeframes
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions.
Key Skills :
- 1+ years of experience into Customer Support
- Customer support for a Product would be an added advantage.
- Technical background would be an added advantage
- The ability to manage your time and plan your day effectively
- Excellent written and verbal communication skills.
- Excellent Email communication is a must.
- Strong ownership
- A good amount of patience to attend different types of customers.
- A logical thinker
- An excellent problem solver with strong analytical skills
- Friendly attitude
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