Service Manager

- Progcap is a Fintech and AI company that pioneers alternative credit scoring for small businesses using proprietary data from non-traditional sources. We aim to fuel credit to 100 million under-banked SMEs in the emerging markets worldwide with an initial focus on India. Progcap is building the digital bank for large retailers.

- Company is backed by Tiger Global and Sequoia Capital. It sits at the intersection SMB software and financial services and has blitzscaled since launch in under 3 years touching over 300K retailers. In the next 3 years, Progcap aims to become the full stack digital bank for last mile retailers touching over 5 million retailers. The Company is the recipient of the World Bank's "SME Global Product Innovation of the year", 2018 award.

JOB DESCRIPTION :

- Build and deepen relationships with customers to achieve increase in share of wallet and revenues through the phone banking channel

- Provide professional customer service to achieve high customer satisfaction and retention

- Serve as one-point contact to the mapped customers of the bank

- Cross selling of new products and services for both new and existing customers

- Managing client escalations/grievances related to general product and/or service

- Supporting relationship manager in growing business with the customers

KEY COMPETENCIES REQUIRED :

- Ability to manage relationships to improve relationship value of existing Clients

- Experience of 2-3 years in service role in a banking or NBFC industry

- Have good working knowledge in MS Office applications: Word, excel, & PPT

- Good Communication Skills with good command in English

- Self-driven with sales bent of mind

- Be able to work in a fast-paced environment

QUALIFICATION AND EXPERIENCE REQUIRED :

- Minimum 2 years exp

- Preferred Graduate/Post-Granduate/MBA

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