Product support

We have requirement for one of our major clients

Need candidates with good communication skills

Freshers from MBA (Marketing) are preferred

Candidates with marketing and sales/outbound calls/BPO/KPO experience are preferred.

Willing to work on night shifts.

Responsibilities:

- Providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for our platform support

- Understanding our platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.

- Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision.

- Engaging with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution.

- This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies.

- Adopting a pro-active approach of - Customer First- to minimize Churn amongst Customer accounts

Must Haves:

- Strong presentation and communication skills (verbal, written, and active listening).

- Patience, Ownership and Customer-centricity to provide immaculate experience to our users

- Team player

- Must be ready to work in US timings (This is a - must have- as the hiring requirement is for the US geography)

- Prior experience in SaaS or B2B support is preferred.

We plan to keep our employees happy, some of the perks:

- High Impact work - You are the face of Company to our Customers Young, dynamic & fun-loving colleagues, good people to work with

- High flexibility & Autonomy

- Regular Team Lunches/Outings or Fun activities

- 2-way cabs for women

- Opportunity to learn & add value to a company on an exponential growth curve

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