- We are hiring for a Product Success Manager- Ads. As a Product Success Manager- Ads, you will be responsible for driving product retention, consumption, adoption, and growth across a global portfolio of customers. You will be required to deliver value, drive adoption, establish relationships, and become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with our client.

Additional Notes :

- This is a complete WFO role with a hybrid mode with a 5-day work week.

- Work timings can either be from 2:00 P.M. to 11:00 P.M. or 6:00 P.M. to 3:00 A.M.

- Meta ads and paid campaigns are mandatory for this position.

- Experience range 2-6 years.

Roles and Responsibilities :

- Assist world's leading brands and their agencies in seamlessly building social media campaigns & process-flows mapped to their business needs, through the platform.

- Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.

- Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.

- Develop a deep understanding of customer needs and tie them to specific product use cases, features, benefits, and value propositions.

- Analyze and elevate customer's consumption of contract & adoption of the product.

- Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.

- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.

- Proactively identify opportunities to improve operational efficiencies and find suitable campaign entities which could benefit from utilizing AI to drive greater ROI.

- Establish and nurture relationships built on trust, develop client champions and identify key stakeholders.

- Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.

- Actively make sure you are knowledgeable on native channel's ad products package.

- Work with clients to improve the paid service itself and its alignment with the client's core business.

- Provide on-going training support and ad hoc training sessions to always keep customers educated on the platform's know-hows.

- Actively make sure that you are knowledgeable on all software products.

- Maintain platform relevancy according to changes in business needs.

Requirements :

- 2+ years of experience in paid social account management at a brand, agency or technology.

- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.

- Strong product acumen & evangelization experience with the aptitude to learn new products & feature sets.

- Experience of building and optimizing paid social campaigns.

- Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.

- Analytical mindset with attention to detail along with excellent problem-solving and critical-thinking skills.

- Ability to think independently and learn as a member of a team.

- Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.

- Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.

- Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.

- Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.

- Ability to interpret industry trends across different verticals & lines of businesses.

- Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.

- Advanced analytical skills with proven competency in data tools & methodologies.

- Ability to collate, harmonize and visualize data and present the statistical merit in a business case.

- Industry-specific knowledge across different verticals or lines of business preferred.

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).

- Direct experience in working with a social media management software is preferred.