Prodapt - Executive - Customer Support (1-2 yrs)
- Responds to complex inquiries of Customer Service or Billing in nature, which are predominantly routine.
- Typically supports both account concerns/questions and billing issues
- Handles problem resolutions that in rare occasions may require follow-up and/or escalation to a higher level of expertise.
- Contacts may be live chat or phone.
- Support is typically focused on existing clients but may be requested to assist/advise new clients with incoming sales opportunities. Requires knowledge of company, products, and services Frontier offers.
- Will be required to review needs and suggest/promote/sell alternative or additional products or services. Ability to work flexible hours required during peak seasons, may be needed.
Required Skill:
- Minimum 1-year experience in a consultative selling environment.
- Basic telecommunications knowledge.
- Strong commitment to help and serve customers.
- Selling skills and business acumen.
- Highly flexible, takes varied call types within call center environment adjust call handling performance and metrics as business needs require.
- Adapts communication style and displays strong language skills to meet customer needs displaying extremely strong communication ability.
- One plus years of PC experience in a Windows environment preferred
Interested candidate please share your CV with me
