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19/07 Somna Bhardwaj
HR Manager at Procol Tech Pvt. Ltd.

Views:86 Applications:43 Rec. Actions:Recruiter Actions:23

Procol - Executive - Customer Success - SaaS Product (1-2 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 167824

About us

Procol is India's fastest-growing procurement technology company.

Procol's solutions are live at many $100m+ enterprises helping to reduce costs upto 10%, automate the sourcing process, and improve procurement visibility and audit compliance. Founded in 2018, Procol has conducted over 50,000+ successful events worth INR 50 Bn+ and is rated 4.9/5 by top enterprises on G2.

We're a team of ex-Google, Zomato, OYO engineers and product folks who've worked at high-impact, growth companies and believe that we're on the journey of building one.

Backed by investors like Blume Ventures, Sequoia Surge, Beenext, and Rainmatter.

Responsibilities:

- Maintaining customer support mechanisms.

- Assist with the Onboarding & Training of a client.

- Setting up a reporting mechanism and sending daily reports to the Manager

- Maintain relationships with clients by providing support, information, and guidance.

- Update product knowledge on an ongoing basis.

Requirements:

- Minimum 1 year of relevant customer support experience

- Good communication skills( English, Hindi)

- Excellent People management skills

- Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge

- Experience in MS Office

Why you'll love Procol

- Work on one of fastest-growing start-up with the potential to influence an enormous market and positively impact millions of people

- Collaborate with dynamic and passionate peers across the company, who will challenge and stimulate you every day

- Build and earn ownership of a key part of our business while working directly with the company's leadership team

- Competitive salary and benefits

Procol is an equal opportunity employer and we believe diversity is key to our success.

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