Founder and Managing Director at Skilliantech India Pvt Ltd
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Process Trainer (1-3 yrs)
- We have immediate openings for below role.
Role : Process Trainer
Experience : 1-3 years
Location : Mohali
Notice Period : Immediate15 Days Max
Roles and Responsibilities :
1) Training employees on proper procedures for handling live customer calls.
2) Performing regular TNA's to bridge gaps.
3) Conducting regular refreshers to keep operations running smoothly.
4) Creating positive experiences amongst trainees.
5) Floor / Process improvement through constant feedback and coaching sessions .
6) Conducting training to fulfill client requirements and adhere to SLA's Sharing training region specific trends and insights to client for smooth and transparent operations.
7) Conducting and preparing regular PKT's to gauge and improve agent product knowledge.
Interested candidates, Please share your updated resume
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