DIVISION : International Voice Process

POSITION : Process Executive - Voice

JOB TITLE - Process Executive

LOCATION Gurugram, India

REPORTING STRUCTURE : Manager

Story :

Our Client has more than a decade of financial services domain experience; possesses extensive advanced analytical capabilities; and is supported by an experience workforce of technical and client service professionals. Our leadership team has gained industry recognition for their practical expertise and thought leadership in card payments, analytics and fraud management; having previously served in senior management positions with leading financial institutions.

Our Goal : 

We seek to be recognized by clients as a valued business partner that consistently delivers tangible operational and strategic advantages. Our pathway to industry leadership starts and ends with helping clients to harness the power of data; converting data into useful intelligence, and applying next-generation financial crime analytical engines, supported by our portfolio of Our Client 

Essential Solutions : 

Key Responsibility Area :

The fundamental duties & tasks the define the job are:

- Responsible for inbound & outbound calls with end customers to resolve customer queries.

- Responsible for reverting customer queries via email.

- Gather appropriate data from the internal tools to substantiate transaction validity, evaluated information gathered & determine the appropriate course of action.

- Responsible for providing high quality customer service by responding to telephone inquiries and customer requests.

Job Description :

Eligibility Criteria:

- Education - Graduates (Pursuing graduation / undergraduate with strong interpersonal skills )

- Strong verbal & written Communication Skills.

- Experience - 1 to 4 years

- Flexible to work in 24- 7 shift timings.

 - Minimum 6-Months experience in US or UK customer care support.

Essential duties and responsibilities:

- Comply with data integrity and security policies

- Follow required procedure & guidelines

The ideal candidate for this role would have:

- Strong verbal & written communication skills along with active listening

- Good Analytical skills

- Quick Learning Ability

- Ability to multi-task, set priorities & manage time effectively

- Attention to detail

Benefits & Perks :

- Competitive Salary

- Medical insurance

- Two weekly offs - 5 days working and 2 Week Offs

- Hassle-free transit to work - Cab facility available for pick & drop

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