Role Definition :

The candidate will be primarily responsible for handling Outbound Dialing & generate Leads through Cold Calling him/her. He needs to regularly deliver the high-performance numbers, benchmark quality, greater turn-around time, and improvements in the process.

Responsibility : 

DELIVERABLE - To Deliver the Leads Quality as provided by the Client.

- To make sure all the Parameters Defined from Client End are Delivered.

- Planning and managing workflow, productivity, turn-around time, and quality standards.

- Learn and implement new methods and techniques to enhance self-performance and increase value to the Client.

TASKS & ACTIVITIES - OUTBOUND LEAD GENERATION:

- Make Sure of Cold Calling through Diallers & Deliverance of leads as per the Criteria Described from Client End.

- Ensuring data authenticity with proven methods of verification and validation process

- Keeping the additional Leads Sourced for future references or audit purposes

- PERFORMANCE:

Constantly improving performance in the top-line KPI's such as Productivity (numbers), Quality, Turn Around Time, Discipline (Behavior) and Attendance.

- VALUE-BUILDING:

- Understand the scope of work to ensure right performance per KPI definitions.

- Learning new methods, tools & processing techniques from peers to deliver continuous performance improvements.

- Suggesting new thoughts and ideas, which would enable value-building and innovation in the process.

ATTRIBUTE, SKILLS AND KNOWLEDGE - ATTRIBUTE:

- Confident and Go-Getter.

- Willingness to learn.

- Hungry for personal growth.

- Positive & Adoptable.

- Win-Win Approach.

- Thoughtfulness and Honest.

 SKILLS :

- Under Graduate/Graduate/Post-Graduate.

- Experienced in the same domain.

- Good communication skills.

- Good typing skills with knowledge of Phonetics & Abbreviations used in US Geography.

- Creative and result driven.

- Attention to Detail

- KNOWLEDGE :

- Microsoft Tools (Word, Excel, and PowerPoint)

- Adobe and other PDF Tools.

- Previous experience in Voice Calling for Lead Generation/Sales is preferable.

MEASUREMENT METRICS - Number of Leads/Transactions (Per Day).

- Quality (per defined standards).

- Attendance and Discipline.

- Ideas, Suggestions and Value Delivery (Per Month).

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