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07/05 HR@Sana
Central Hiring Head at Sana Search International

Views:10 Applications:7 Rec. Actions:Recruiter Actions:1

Process Associate - Customer Service - International Process - BPO (0-2 yrs)

Gurgaon/Gurugram Job Code: 212171

Work From Office

- No Age Limit

- Candidates From Any Delhi/NCR Location Or Who Is Willing To Relocate To Delhi/NCR Immediately Can Apply.

- It is a rotational Night shift .24- 7 Shift - 5 days working

- Both ways Cabs, Great Package Lucrative Incentives

Required : 

- Excellent communication in English is mandatory.

- Telephonic Interviews and Strictly No Walk-ins.

- Training Experience or Working Exp

Responsibilities : 

- Provides excellent Customer Service

- Researches supplier inquiries and provides information through voice or written communication

- Provides details on accesses needed for suppliers to utilize self-service tools

- Communicate in a professional manner with customers at all times; engage support team when assistance is needed.

- Proper spoken communications

- Meet expectations of productive time using time management skills

- Comply with company policies, procedures, and standards of ethics and integrity

- Monitor group chat & walk the floor to assist associates

- Identify through group chat/floor walking when intervention is needed

- Update and create new articles as work comes in

- Monitor excessive calls on the same topic

- Forecast customer demands based on call reason volume

- Agent scripting review/maintenance

Qualifications : 

Preferred Qualifications/ Skills : 

- Any Graduate- fresh graduates are eligible too.

- The ability to communicate in English and Hind.

- Should be comfortable with a voice support role and non voice process.

- Keeping up-to-date technically and applying new knowledge to your job.

- The ability to read and understand information and ideas presented in writing.

- The ability to use relevant information and individual judgment to determine the best possible solution to any situation.

- Exercising excellent customer service skills at all times.

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