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07/05 SAHNA
Central Hiring Head at Sana Search International

Views:21 Applications:11 Rec. Actions:Recruiter Actions:1

Process Associate - Customer Service - International Process - BPO (0-2 yrs)

Gurgaon/Gurugram Job Code: 212171

Work From Office

- No Age Limit

- Candidates From Any Delhi/NCR Location Or Who Is Willing To Relocate To Delhi/NCR Immediately Can Apply.

- It is a rotational Night shift .24- 7 Shift - 5 days working

- Both ways Cabs, Great Package Lucrative Incentives

Required : 


- Excellent communication in English is mandatory.

- Telephonic Interviews and Strictly No Walk-ins.

- Training Experience or Working Exp

Responsibilities : 

- Provides excellent Customer Service

- Researches supplier inquiries and provides information through voice or written communication

- Provides details on accesses needed for suppliers to utilize self-service tools

- Communicate in a professional manner with customers at all times; engage support team when assistance is needed.

- Proper spoken communications

- Meet expectations of productive time using time management skills

- Comply with company policies, procedures, and standards of ethics and integrity

- Monitor group chat & walk the floor to assist associates

- Identify through group chat/floor walking when intervention is needed

- Update and create new articles as work comes in

- Monitor excessive calls on the same topic

- Forecast customer demands based on call reason volume

- Agent scripting review/maintenance

Qualifications : 

Preferred Qualifications/ Skills : 

- Any Graduate- fresh graduates are eligible too.

- The ability to communicate in English and Hind.

- Should be comfortable with a voice support role and non voice process.

- Keeping up-to-date technically and applying new knowledge to your job.

- The ability to read and understand information and ideas presented in writing.

- The ability to use relevant information and individual judgment to determine the best possible solution to any situation.

- Exercising excellent customer service skills at all times.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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