Central Hiring Head at Sana Search International
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Process Associate - Customer Service - International Process - BPO (0-2 yrs)
Work From Office
- No Age Limit
- Candidates From Any Delhi/NCR Location Or Who Is Willing To Relocate To Delhi/NCR Immediately Can Apply.
- It is a rotational Night shift .24- 7 Shift - 5 days working
- Both ways Cabs, Great Package Lucrative Incentives
- Excellent communication in English is mandatory.
- Telephonic Interviews and Strictly No Walk-ins.
- Training Experience or Working Exp
- Provides excellent Customer Service
- Researches supplier inquiries and provides information through voice or written communication
- Provides details on accesses needed for suppliers to utilize self-service tools
- Communicate in a professional manner with customers at all times; engage support team when assistance is needed.
- Proper spoken communications
- Meet expectations of productive time using time management skills
- Comply with company policies, procedures, and standards of ethics and integrity
- Monitor group chat & walk the floor to assist associates
- Identify through group chat/floor walking when intervention is needed
- Update and create new articles as work comes in
- Monitor excessive calls on the same topic
- Forecast customer demands based on call reason volume
- Agent scripting review/maintenance
Preferred Qualifications/ Skills :
- Any Graduate- fresh graduates are eligible too.
- The ability to communicate in English and Hind.
- Should be comfortable with a voice support role and non voice process.
- Keeping up-to-date technically and applying new knowledge to your job.
- The ability to read and understand information and ideas presented in writing.
- The ability to use relevant information and individual judgment to determine the best possible solution to any situation.
- Exercising excellent customer service skills at all times.