HR & TA Specialist at Datastraw Technologies Pvt Ltd
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Presales & Support Agent - Technical Support - BPO/ITeS (0-5 yrs)
We are looking for a dedicated team member to join our team on Tech Support process and to enable the sales team to schedule more demos. Additionally, you will be responsible for understanding customer queries and help resolve the same through both voice and non-voice process and ensure customer satisfaction.
RESPONSIBILITIES :
1. Making outbound calls to warm leads (100-150 calls per day)
2. Incentives paid on top of fixed salary on completing targets.
3. Coordinate with the sales team to schedule demos.
4. Enabling the sales team to convert leads.
5. Following up with the demos scheduled.
6. Updating CRM and Google Sheets on a daily basis.
7. Addressing the incoming queries of customers through calls, chats and tickets.
8. Building sustainable relationships and trust with customers and ensure customer retention.
SKILLS REQUIRED :
1. Prior experience in outbound sales or pre-sales is preferred.
2. Must be fluent in spoken and written English and Hindi.
3. Must have great conversational skills to engage potential leads.
4. Must be a good team player.
5. Strong interpersonal skills to build relationships and connect with customers effectively.
6. Proficiency in using CRM software.
BENEFITS :
1. Competitive salary package and opportunities for growth within the company.
2. Comprehensive training and ongoing support to enhance your customer service skills and product knowledge.
JOB DETAILS :
Employment Type - Full-Time, Permanent
Location - Goregaon East, Mumbai, India
Work Mode - Work From Office
Shift Duration - 9 hours per day
Shift Type - Day Shift (Rotational)
Work Days - 6 days a week (Rotational)
Note: The job description provided above is a general outline of responsibilities and qualifications and may be subject to change based on the company's requirements.
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