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09/11 Riya
Talent Manager at Whoophire

Views:74 Applications:27 Rec. Actions:Recruiter Actions:7

Presales Role - SaaS Platform (1-5 yrs)

Gurgaon/Gurugram Job Code: 97843

Key Deliverables :

- Liaise with Sales team & prospects, understanding technical requirements and provide better solutions for prospects

- Ability to drive technical conversations and gather information quickly

- Support the sales teams from a technical standpoint, enabling them to win deals and at the same time making sure that product would be a perfect fit for the customers

- Role also involves working closely with customers setting up the product or redefining them

- Ensuring support to on boarding of new customers, making sure that they are fully satisfied from a technical perspective.

- To help in bridging the gap between the solution that Company is building and the problem that the world is solving with it

- Help prospects address their challenges by providing creative, out-of-the-box solutions and ensure we are a part of the customer journey from the initial inquiry phase up until their historical data is migrated

- Grapple with Customer queries on a regular basis and engage with product and engineering teams to provide feedback and help tweak the product

- Must be technically savvy and experiences with integrations and data management

Required Skills :

- 1+ years of relevant experience in B2B SaaS presales

- SaaS Presales experience preferably from Customer Experience/Support products focused to the US market

- Prior experience in managing cross-functional teams

- Experience in early-stage startup environment and inherent hustle factor would be an advantage

- Understanding of Customer relationship management will be an advantage

- Fluent communication and ability to manage situations on the ground

- Knowledge of APIs and data is a plus

- Focused and possesses sales mindset

- Enthusiastic and self starter attitude

- Demonstrates high ethical value

About Us :

Seekify is a CX Automation and Management Platform that helps companies achieve their key targets and objectives. Seekify leverages AI to empower organizations with actionable insights on employee performance, providing managers and staff with contextual interventions, right within the flow of their work.

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