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10/06 Anshika
Sales & Business Development Executive - Academic Counselor at Prepbytes

Views:396 Applications:135 Rec. Actions:Recruiter Actions:49

PrepBytes - Specialist - Customer Success/Customer Experience (0-1 yrs)

Gurgaon/Gurugram Job Code: 120963

About the Company :

- PrepBytes is an initiative to make students ready for coding and help them realize the importance of its use in competitive space from the very beginning of their college journey.

- Started by a team of IITs/NITs graduates with work experience in fast-paced start-ups & top companies across the globe like Amazon, Google, Microsoft, Samsung, Oracle, Adobe, etc.

- Recognized by Google Developers Launchpad 2018 we have got students placed in Amazon, Microsoft, Samsung, Sap Labs, Intuit, Adobe, TCS digital, Accenture, etc . Present in 500+ PAN India colleges, we have provided them with right guidance & mentorship for Coding interviews

Role : Customer Experience/Customer Success Specialist

Responsibilities :

1) Overseeing the customer service process.

2) Communicating with customers through various channels such as phone calls, online chats, emails, social media etc

3) Attracts potential customers by answering product and service questions and suggesting information about other products and services

4) Ensure superior customer service by taking care of the customers & their pain areas

5) Should be self-driven and a smart generalist.

6) Excellent interpersonal skills with written and oral communication skills.

7) Should be proficient in English speaking

Salary : 18-23k per month

Location : Gurgaon (Presently remote working)

Office Address : 10th Floor, M3M Cosmopolitan, Golf course extension, Sector 66, Gurugram, 122002

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