As a Customer Service Representative, it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.

Candidate needs to be people-orientated and adaptable, with outstanding problem-solving skills.

Being a constant point of contact for customers, you will be the first point of contact and thus our Brand ambassador and will have the opportunity to create and/or completely transform a customer's experience with our company.

To succeed in this role, you will have to exhibit:

- Friendly: Strong written and verbal communication skills

- Confidence on the phone

- Assist with placement of orders, refunds, or exchanges.

- Basic data entry / Excel knowledge

- Ability to multitask, prioritise and manage time effectively

- Ability to retain and recall important information

- Capacity to work independently and proactively

- High aptitude for following communication guidelines, procedures, and policies

- While delivering on a good customer experience work as part of the team

This role is customer-focused, and you will be part of the Sales team providing day-to-day support across the following:

- Managing large amounts of incoming calls and email enquiries

- Answering detailed product and service questions

- Identifying and fulfilling customer needs to achieve satisfaction

- Handling complaints, providing appropriate solutions and alternatives

- Keeping records of customer interactions, processing customer accounts and filing documents

- Reading and learning scripts

- Compiling reports on overall customer satisfaction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.