Sales Executive

Roles & Responsibilities :

- Initiate outbound phone calls to our prescribers and members

- Utilizing multiple software systems to create cases and determine coverage, determination and appeals process

- Good written and verbal communication skills

- The ability to display soft skills while moving the call forward

- Meeting or exceeding government mandated timelines

- Complying with turnaround time, productivity, and quality standards

- Conveying resolution to beneficiary or provider via direct communication and professional correspondence

- Acquiring and maintaining basic knowledge of relevant to our business goals

- Research, troubleshoot and resolve client application discrepancies using computer system

- Meet daily tasks through various forms and mediums of communication - written, verbal and/or by phone

Requirements :

- Minimum 6 months prior outbound call center experience

- Availability for remote workspace audits (via webcam or phone cam) Inspection time less than 5 min

- Highspeed and reliable Internet connection. Connection can- t be a hotspot

- Quiet and focused work environment

Required Qualifications :

- Ability to effectively communicate with members and prescribers while managing multiple software systems

- Accountable and results driven

- Critical thinker/problem solver

- Receptive to constructive feedback and flexible in adapting to change

- Ability to effectively plan, prioritize, and organize time and workload

- Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment

- Proficient in navigation of multiple computer applications

- Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors

- Ability to type more than 30 WPM

Preferred Qualifications :

- At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service

- 1+ years of call center experience

- Team player with excellent communication skills both verbal and written

- Exposure to business domain is an added advantage

- Organizational skills including the ability to multi-task, set priorities, and follow up promptly

- Ability to work a flexible work schedule

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.