Position: Customer service Representative.

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Primary Role:

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Should have exposure to:

- Hands-on experience with support and guidance to potential customers.

- Opportunity to practice and perfect customer service, sales, marketing, and effective communication.

- Exposure to the field of customer service and all its facets.

Company:

Power Tech Group companies, Since 2007 - Landing O&M and Certified Manpower supply

Power Plant avilable in Baharin, UAE, KSA, QA,OM, India (Head Office)

Apply your Resume in www.ptijobs.in

Work Location - Middle East and Chennai.

Website: www.powertechdevelepoment.com

Call: 98 40 81 85 31

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.