09/08 Pooja Mehrotra
HR at Pokersd.com

Views:35 Applications:15 Rec. Actions:Recruiter Actions:0

PokerSD - Manager - Customer Relationship (2-4 yrs)

Delhi Job Code: 86375

Responsibilities

- Just in time Support to Clients through the modes of Call & email for handling Enterprise Accounts.

- Conceptualize and implement plans based on the performance of the process, business targets, process management, training requirements, and operations planning.

- Develop procedures & service standards to increase business efficiency and to enhance productivity.

- Regular Mails/meetings with Stakeholders to speedup up the process of Query Resolution.

- Accumulation of clients' feedbacks & usage frictions data & working with product team in upgrading website features to - make it even more intelligible and user friendly.

- Excellent Exposure to call-center technologies, systems, and processes.

- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

- Excellent spoken and written communication skills

- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

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