HR Manager at Baazi Games Private Limited
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Pokerbaazi - Executive - Customer Support (1-5 yrs)
- Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company.
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision process.
- Professional attributes :
- Needs proactiveness and anticipation to understand customers' problems.
- Adaptability to customer's need and requirement.
- Should be a problem solver.
- Personal attributes:
- We are looking for go-getters, with high drive and ownership.
- Candidate should have good communication and listening skills.