15/04 HR
HR Manager at Baazi Games Private Limited

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Pokerbaazi - Executive - Customer Support (1-5 yrs)

Delhi Job Code: 70817

- Deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

- Should have excellent communication and English language skills (written and verbal) with good typing speed

- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat.

- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always.

- Grow and nurture customer relationships on every interaction that results in measurable Customer value

- Document necessary account information and offer custom solutions that benefit the customer.

- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

- Balance customer interests with the interests of company.

- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.

- Gather relevant information from customers as required and update it accurately to facilitate the decision process.

- Professional attributes :

- Needs proactiveness and anticipation to understand customers' problems.

- Adaptability to customer's need and requirement.

- Should be a problem solver.

- Personal attributes:

- We are looking for go-getters, with high drive and ownership.

- Candidate should have good communication and listening skills.

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