HR Manager at Baazi Games Private Limited
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Pokerbaazi - Associate - Customer Service (0-3 yrs)
- Deliver extraordinary customer services by responding to customer concerns regarding customer accounts
- Should have excellent communication and English language skills (written and verbal) with good typing speed
- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of company
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
Professional attributes :
- Needs proactiveness and anticipation to understand customers' problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should have experience in blended process: call, email and chat experience. Fresher should be able to handle customer queries effectively on any platform.
- Should be comfortable working 6 days with rotational shifts and/or offs.
Personal attributes :
- We are looking for go-getters, quick learners and Flexible candidates with high drive and ownership.
- Candidate should have good communication, written and listening skills