PNB Metlife - Deputy Manager/Manager - Telesales (2-4 yrs)
Position : Deputy Manager/Manager (American Express Call Center)
Reporting To : General Manager - Bancassurance Support
Location : Gurgaon/Delhi
Deputy Manager/Manager (American Express Call Center)
Key Skills :
Minimum Experienced 1 to 2 years at a Team Leader with E-commerce/Insurance background. Experience in outbound telesales. Age-20 to 35.
Detailed Job Description
- Ability to motivate & lead a team who will sell PNB Metlife Insurance policies to American Express bank customers via telecalling.
- Excellent sales, Communication and people skills.
- Ability to do effective planning and work under pressure
- Presentable with client for business review
- Design quality sales training programs within budget limitations
- Schedule individual and team training plans on a regular basis
- Evaluate strengths and weaknesses to identify training needs
- Oversee training material and suggest improvements
- Choose the most appropriate training method per case (e.g. on-the-job training, seminars and simulations)
- Design onboarding session for new hires and sales trainees.
- Evaluate sales team performance to ensure incorporation of taught techniques
- Report on training program effectiveness
- Create an open-communication climate and gather team members- preferences for potential training
- Maintain updated curriculum database and training record
- Stay up-to-date with employee development trends
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