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26/02 Maneesh Dhooper
Co - Founder at Planet Spark

Views:144 Applications:46 Rec. Actions:Recruiter Actions:0

PlanetSpark - Manager - Customer Success (3-6 yrs)

Gurgaon/Gurugram Job Code: 200640

Roles & Responsibilities :

1) Customer Onboarding :

- Tech enabled customer onboarding

- Tech & Manual based feedback collection for initial enrolment phase

- Driving tech based customer onboarding processes for sales team to ensure genuine promise

2) Customer Engagement :

- Student Progress Report V2.0

- Regular and timely class progress updates on PlanetSpark skills framework

- Driving customer engagement on parent dashboard

- Devising tech based interventions to keep parents engaged on the product

- 60%+ Customer NPS

3) Customer Retention & Renewal :

- Driving 97.5%+ customer retention on the platform post purchase

- Achieving 60%+ Renewal rate

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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