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15/07 Reetika Patil
HR Executive at Planetspark

Views:97 Applications:43 Rec. Actions:Recruiter Actions:18

Planetspark - Account Manager - Customer Service (1-2 yrs)

Gurgaon/Gurugram Job Code: 167333

Responsibilities :

1) Serve as the lead point of contact for all customer account management matters

2) Build and maintain strong, long-lasting client relationships

3) Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

4) Ensure the timely and successful delivery of our solutions according to customer needs and objectives

5) Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

6) Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

7) Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

8) Prepare reports on account status

9) Collaborate with the sales team to identify and grow opportunities within the territory

10) Assist with challenging client requests or issue escalations as needed

Requirements

1) Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role. Someone who has worked in the customer support/success division in the past.

2) Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

3) Experience delivering client-focused solutions to customer needs

4) Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

5) Excellent listening, negotiation, and presentation abilities

6) Excellent communication, email writing, problem-solving skills

7) Ed-tech experience would be a big plus.

Location = Gurgaon(Work from home as of now)

Working days - 6 days a week

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