We are currently looking to hire a Customer Success Manager who will roll up their sleeves and lead a team from inside the trenches. As a customer success manager, you will help craft the company's customer success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences.

What will you do?

- Act as a single point of contact for all Support-related post-sales activities (pre-implementation through steady-state and renewal), managing highly visible, and strategic enterprise accounts and orchestrating all SuperBots teams efforts to ensure the highest levels of customer satisfaction

- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services

- Communicate effectively with both internal and external senior-level management to understand customer needs, maximise retention and growth, and communicate learnings

- Maintain existing customer success metrics and data as directed

- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

- Review the customer journey, identifying how it is supported, taking an approach in helping clients overcome issues and achieve goals

- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

- Collaborate, solve problems, and/or strategise upcoming client meetings with team members

- Prepare necessary documentation or visuals for the clients to demonstrate the performance of campaigns to identify areas of improvement

- Work with the sales and marketing team to drill customer references and develop case studies

- Drive revenue growth through consultative sales and development of strategic proposals to maximize profits.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Educate customers on our offerings and evangelize key wins and Break into new lines of business groups within the defined Accounts

- Identify key industry business process areas for opportunity to use the SuperBot platform and CRM

- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of SuperBot

Skills required :

- Proven work experience in Customer Success or Account Management relevant role.

- Experience in IT or related industries would be preferred.

- Experience in delivering client-focused solutions.

- Highly goal-oriented, assertive, and a hands-on problem solver.

- Possess excellent communication & interpersonal skills.

- Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization.

- Aptitude in networking and building relationships

- Excellent time and project management skills

- Ability to prioritize and meet critical deadlines

- Excellent listening, negotiation, and presentation abilities

- Passion and commitment towards customer success

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