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22/04 Tullika Batra
Co-Founder at Pikndel

Views:172 Applications:66 Rec. Actions:Recruiter Actions:22

Pikndel - Head - Customer Support (0-2 yrs)

Delhi NCR Job Code: 156650

What will you do?

- Manage day-to-day Customer Support Operations.

- Resolve issues that come up on calls/chats/emails.

- Escalation management & coordination with multiple teams to resolve delivery concerns.

- Handle escalations which were not solvable by L-1 executives.

- Achieve monthly team KRA targets.

- Conduct regular audits and evaluate employee performance and identify hiring and training needs.

- Improve utilization & efficiency of the team.

- In future recruit an efficient team under him/her.

Skills :

- Good Interpersonal skills.

- Fluent in English.

- Understanding of Quality & Implementation of feedback.

- Flexible and proactive frame of mind.

- Attention to detail & Creative problem-solving.

- Must be able to Identify customer-impacting issues, working out and implementing solutions and suggest process improvements to increase customer satisfaction rate.

Benefits :

- 3 Month Probation

- Salary : 20- 25 K/per month

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