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04/06 Sirisha
Talent Acquisition at PieEye

Views:53 Applications:20 Rec. Actions:Recruiter Actions:15

PieEye - Associate - Customer Success (2-5 yrs)

Coimbatore Job Code: 161503

We are looking for a Customer Success Associate to provide enterprise-level assistance to our customers. You will analyse and troubleshoot issues and help our customers use our products and services efficiently.

Responsibilities : 

- Analyse and troubleshoot issues, including account setup, email configuration etc.

- Properly escalate unresolved issues to appropriate internal teams (e.g. Product or Engineering team).

- Refer to internal database or external resources to provide accurate solutions.

- Ensure all issues are properly logged and categorised.

- Prepare accurate and timely reports on Product usage.

- Document knowledge in the form of notes and manuals.

- Maintain strong relationships with Customers.

- Create QBRs stats and conduct them effectively.

- Ensure upsell and cross-sell opportunities are created and utilised wisely.

Requirements : 

- Ability to provide step-by-step help, excellent written and verbal communication is a must have.

- Proven work experience as a Customer Support Executive or a similar role

- Familiarity with remote desktop applications and help desk software (eg.Freshdesk, Drift)

- Excellent problem-solving and communication skills.

- Going above and beyond to ensure Customer Satisfaction at all times

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