Phone Banking Officer (Work from Office)- Mumbai.

- Assistant Manager - upto 5lpa - Graduates with 2+ year of experience

- Please ensure no gap in studies/ no backlogs. Open to work in shifts as in days/noon/night .It will be rotational.

Walk in drive interview on - 26to28 Feb 2024

- Has To Be A Graduate

Urgently Hiring for :

1. Role - Phone Banking officer

2. Process Voice Process/Inbound Calls/approx. 80-100 calls per day (Work From Office)

3. Job Type Full Time

4. Industry : Banking

5. Location : vile parle, Mumbai

6. This role is rotational shift and week offs - 24/7 rotational shifts. Work hours for Women - 6:30 am to 9:30 Pm - rotational shifts, 1 days week off on rotational basis

7. Week offs Any Random 1 days off / No Fixed Consecutive Offs

8. Eligibility : Fluent in English and must be a Graduate /Post Graduate/ Fresher .

Key Responsibilities :

- Be the best for our customers by

- Displaying complete onus to customers' queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

- Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

- Cross-sell/upsell set products like

- Loans and mortgages

- Priority/elite accounts

Qualifications :

Optimal qualification for success on the job is:

- Graduate or Postgraduate from a recognized institution.

- 1-3 years relevant role in voice customer service.

Role Proficiencies :

For successful execution of the job, the candidate should possess the following :

- Proficiency in systems related to Banking transactions and services.

- Good communication skills in both English and local language.

- Excellent lead generation and conversion skill.

- Ability to handle pressure and meet deadlines.

- Ability to successfully work as a part of a team.

- Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Prerna Goyal
HR Recruiter
Qween Network LLP