Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
26/06 Diana
HR at Pharmarack

Views:102 Applications:22 Rec. Actions:Recruiter Actions:8

Pharmarack - Technical/Distributor Support Role (1-4 yrs)

Pune Job Code: 164497

About company:

Pharmarack is India's largest integrated B2B healthcare tech platform - offering SaaS Solutions, Delivery Enablement, Financing Solutions, Market Access, Analytics Solutions and Digital Solutions. This digitization of interactions across pharma supply chain provides insights that can transform any organization.

Brief Description: L1 support is the first line of contact for users and provide them first call resolution for all customer related issues.

Job description:

- Providing help and answers to the customer's technical & semi technical issues through identification of the problem, Initial analysis, and by taking assistance of L2 in case of requirement.

- Agent need to pick the customer calls and provide the solution for simple issues on call or take screen session for analysis of complex issues

- Agent should have basic SQL knowledge so that he can understand order, stock and other user related issues/queries

- Basic knowledge of Incident management (Priority and impact of the issue)

- Agent should have proper email etiquettes with good verbal and written communication skills

- Understanding of additional language will be an added advantage

- Experience in Inbound or outbound calls

- Basic Qualification should be graduation in IT (BSC-IT, BCA, BCS)

- Basic knowledge of MS-Office (MS-Word/Excel)

- Preferred location - Pune/PCMC

- Candidate should be flexible with working hours and weekly off- s

- Candidate should have own transport arrangement

- Candidate with good communication only apply.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.