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24/05 Radhika Sonar
Management Trainee at Pepper Advantage India

Views:5 Applications:1 Rec. Actions:Recruiter Actions:0

Pepper Advantage - Telecaller (1-7 yrs)

Mumbai/Navi Mumbai Job Code: 274266

- Daily productivity against allocation and minimum level of calls defined in CRM.

- Conversion of Callback, Broken PTP, PTP & OTS into payment.

- Contacting debtors to enact and negotiate debt recovery.

- Maintaining/updating database/MIS/Status of customer interactions on company system

- Responsible for monthly recovery targets.

- Negotiating settlements to receive payment on a certain percentage of the debt.

- Dispute resolution and escalation to team leader.

- Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc.

- Follow up with team leader for completion of customers requirement and communication to customer till closer.

- Assignment to field if caller unable to collect or connect (wherever field resolution agent available)

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