Payso Fintech - Executive - Customer Care (1-2 yrs)
Role: Customer Care Executive
Location: Pune
Summary/Objective :
The customer service executive position is responsible for answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities :
- Answer calls and responds to emails and chats
- Handle customer inquiries both telephonically and by email and chat
- Manage and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate issues as per process
- Follow up with internal teams for resolution of customer issue and update the customer on the status of his query/complaint
- Follow up customer calls where necessary for update and closure
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Education and Experience :
- Graduate with minimum 1 year experience in Inbound Contact Center preferably in BFSI domain
- Knowledge on banking products and services, payment or third party processor products, prepaid wallet products preferred
- Excellent Communication skills (oral and written)
Key Competencies :
- Verbal and written communication skills
- Proficient in speaking Hindi and English. Marathi desirable
Listening skills :
- Problem analysis and problem solving
- Customer service orientation
- Attention to detail
- Team work
- Stress tolerance
- Resilience
Travel :
No travel is expected for this position.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
