Partner Horsepower - Manager-Customer Success (0-2 yrs)
We're looking for an organised and personable Customer Success Manager to help delight our customers by optimising their onboarding experience and driving adoption while helping them to accomplish their goals.
- You will be responsible for helping our customers build value using Product's Open Source Security products for their company quickly and effectively. This includes taking them through the onboarding journey and helping them build value for their company by using Product. You'll build and maintain the long term relationship with the customer by advocating customer needs internally across departments like Product, Support, and Sales.
You should apply if you :
- You ask incisive questions and are comfortable learning to discuss complex requirements.
- You don't wait for an answer, you go and find one.
- You're well organised, good at prioritising and juggling multiple work streams.
- You are pragmatic, realistic, and you build strong, respectful relationships across levels of seniority both inside company as well as the customer organisation.
- You are comfortable with working through problems at a fast-growing company.
- You have experience in customer success or customer-facing role, for a technical product or services company.
- You are familiar with developer workflows and standard tooling e.g. GitHub, Jira, Jenkins, VScode.
- You're interested in open source and security, cloud, and containers.
- You're excited about what we do and want to help our customers gain more value from our company
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
