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18/04 Alisha Savla
HR Manager at PAC Cosmetics

Views:81 Applications:16 Rec. Actions:Recruiter Actions:5

PAC Cosmetics - Website Support Role (1-3 yrs)

Mumbai Job Code: 71383

Customer Service Responsibilities list :

- Manage incoming calls and Customer E-mails

- Identify and assess customers needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines and policies

Responsibilities and Duties :

Requirements :

- Proven customer support experience or experience as a client service representative

- Strong phone contact handling skills and active listening.

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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