HR Manager at PAC Cosmetics
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PAC Cosmetics - Customer Service Role (2-5 yrs)
Customer Service Responsibilities list :
- Manage incoming calls and Customer E-mails
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Responsibilities and Duties :
Requirements :
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
