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12/05 Rubesh

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OYO Rooms - Relationship Manager - Sales (2-5 yrs)

Andhra Pradesh/Bangalore/Chennai/Hyderabad/Mysore Job Code: 272229

Job Description Relationship Manager

Locations : Chennai, Bangalore, Hyderabad, Andra pradesh, Mysore

About Oyo :

- At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world- Key.-

About Oyo in India and Business :

OYO, also known as- Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by- Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of- hotels, vacation homes- and millions of rooms in hundreds of cities in India, Malaysia,- UAE, Nepal,- China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka,- Indonesia, Vietnam, and the United States.

Position : Relationship Manager

Reporting To : Area Revenue Head

Job Objective & Key Result Areas :

- Build healthy relationship with hotel owners

- Deliver good hotel owner and customer experience

- Act as a point of contact for hotel owners for operations support & escalations

- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience

- Handle hotel owner and customer escalations

Key Performance Indicators :

- Ensuring occupancy (URNs) month on month

- Pay at Hotel (PAH) realization

- Ensuring daily availability of Sellable rooms (DSRN)

Education :

Graduation/Post Graduation

Experience :

- 2+ years of relevant experience in operations handling, key accounts handling

- Analytical Skills

- Prior experience in managing cross-functional operations and customer escalation

- Demonstrate high ethical values

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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