OYO Rooms - Relationship Manager - Sales (2-5 yrs)
Job Description Relationship Manager
Locations : Chennai, Bangalore, Hyderabad, Andra pradesh, Mysore
About Oyo :
- At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world- Key.-
About Oyo in India and Business :
OYO, also known as- Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by- Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of- hotels, vacation homes- and millions of rooms in hundreds of cities in India, Malaysia,- UAE, Nepal,- China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka,- Indonesia, Vietnam, and the United States.
Position : Relationship Manager
Reporting To : Area Revenue Head
Job Objective & Key Result Areas :
- Build healthy relationship with hotel owners
- Deliver good hotel owner and customer experience
- Act as a point of contact for hotel owners for operations support & escalations
- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
- Handle hotel owner and customer escalations
Key Performance Indicators :
- Ensuring occupancy (URNs) month on month
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)
Education :
Graduation/Post Graduation
Experience :
- 2+ years of relevant experience in operations handling, key accounts handling
- Analytical Skills
- Prior experience in managing cross-functional operations and customer escalation
- Demonstrate high ethical values
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
