10/09 Pragya Verma
HR Executive at OYO

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OYO - AGM/Captain - Sales - Walkin (1-7 yrs) Premium

Delhi/Faridabad/Gurgaon/Gurugram/Noida Job Code: 90318

Walk - In Interview for AGM / Captain role in Delhi NCR


Date : 12th September 2019 (Thursday)

Time : 10:00 AM - 5:00PM

Venue : OYO 8th floor Spaze Palazo, Golf Course Extension Road, Sector 69, Gurgaon, Haryana, 122101

Job Locations : Delhi, Gurgaon, Faridabad and Noida

Contact Person : Pragya - 8800314686

Please find the Job Description below:

General Roles and Responsibilities include:

- Complete property management of 30-50 Homes, depending on geographical area and other factors

- Ensuring great Guest Experience at the properties in the portfolio including call handling and expectation setting for the guests

- HK resource management - roster / leaves approval etc. Vendor coordination for HK availability and task assignment

- Managing operational expenses for the property including ensuring timely bill payments

- Managing laundry and linen count for the properties, inventory count for HK tool kits, chemicals

- Ensuring proactive Repair & Maintenance and Pest Control for the properties - Handling Guest Escalations

- Providing physical check-ins & check-outs for the guests and ensure properties are audited post checkout

- Auditing the housekeeping and infra health of the property and proactively solving for issues

- Cash collection from Pay at Hotel guests and depositing on time. Daily cash closing and maintaining cash hygiene

- Collecting and updating the relevant property data like maplinks, addresses, direction SMSes etc.

- Execution of peak management plan

- Conducting post transformation audits of the properties

Required Skills:

- Problem solving, ready to be on field, take ownership in doing things

- Good people management, team building and management skills

- Strongly inclined to do high quality and impact work in and dynamic and unstructured environment

Eligibility Criteria:

- Should have 2-3 years of customer handling experience.

- Should have worked in hospitality/Sales sector

- Fluent in English

- Minimum qualification required is Graduation

Important Notes

This is a field job and requires extensive travelling through out the day. Availability on calls on 24- 7 basis might be required.

Please feel free to contact on  or 8800314686 for any assistance required.

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