HR Consultant at SSV HR Services
Views:43 Applications:16 Rec. Actions:Recruiter Actions:5
Outbound Customer Service Role (1-5 yrs)
We are pleased to announce that we are hiring for the post of Customer Service Representative for Social Media.
Qualification : HSC / Any Graduate / Post Graduate
- Excellent Verbal and Written Communication Skill.
- Candidates must express interest in joining Social Media Support Team, Experience in social media channels /supporting customers
- Experience in Voice/Call/Chat/Email customer engagement at Contact Center preferred
Job Responsibilities :
- Assisting the customer with the product details and additional information with regards to the service of the company on call.
- Guide the customers in placing the orders/tracking/returning the product through the website/app.
- Handling customer grievances and providing the resolution to maintain maximum customer satisfaction.
- Responding To the customer's queries/complaints over social media channels such as Facebook, Instagram, Twitter, Amazon, Flipkart and WhatsApp.
- Handling Outbound calls to resolve customer queries related to product.
Salary : 23K Net and Other Benefits